Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy below, which applies to both microscopes and educational T-shirts.
General Return Terms
- Returns must be initiated within 30 days of the delivery date.
- Items must be in unused, undamaged condition and in their original packaging (including manuals, accessories, and tags where applicable).
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Microscopes
- Microscopes must be returned in like-new condition with all original accessories and manuals.
- Please pack the item carefully to avoid damage during transit.
- A restocking fee of 10% may apply for opened or used microscopes, unless the return is due to a defect or error on our part.
- If the microscope arrives damaged or defective, please contact us immediately for a replacement or full refund.
Educational T-Shirts
- T-shirts must be unworn, unwashed, and in original condition with tags still attached.
- Size exchanges are allowed (subject to availability).
- If the T-shirt is defective or incorrect, we will cover the return shipping and provide a replacement or refund.
How to Return an Item
- Email us at orders@houseofscience.nz
- Include your order number, item(s) you’d like to return, and reason for return.
- We will provide return instructions and, if applicable, a return shipping label.
- Once the return is received and inspected, we will process your refund or exchange within 5–7 business days.
If you have any questions about your return, please contact us at orders@houseofscience.nz
We’re here to help!
